Returns Policy

Thank you for shopping with us.

We hope you’re satisfied with your purchase, but if for any reason you’re not, you may return your item for a full refund, store credit, or exchange.

Please refer to the details below for our returns procedure.

Returns

Returns must be made within 30 days of the invoice date.

All products must be in unused, brand-new condition, complete with original, unmarked packaging and labels.

How to Return an Item

To initiate a return, please contact our customer service team by email at sales@jwsmartmeters.co.uk to request a Return Merchandise Authorisation (RMA) number.

Once you’ve received your RMA number, please package the item securely in its original packaging and clearly label it with the RMA number.

Returns should be sent to:

JW Smart Meters
FAO – Returns
1 Church Lane
Normanton
West Yorkshire
WF6 2DE

Please note: Customers are responsible for the cost of return shipping. We recommend using a tracked postal service for your protection.

Refunds

After receiving and inspecting the returned item, we will process your refund or exchange.

Please allow up to 30 days from receipt of the returned item for processing.

Refunds may take 1–2 billing cycles to appear, depending on your card issuer.

You’ll receive email confirmation once the return has been completed.

Non-Returnable Items

Please note that the following items are not eligible for return or exchange:

  • Custom or made-to-order items
  • Branded products

If your item is faulty or damaged, please contact us to arrange an exchange or refund.

Contact Information:
Phone: 01924 891049
Email: sales@jwsmartmeters.co.uk

Important Information

  • A 25% restocking fee applies to all returns.
  • Returns will not be accepted without a valid Customer Returns Number (RMA).
  • Goods received without the RMA number clearly displayed may be refused by our warehouse.
  • All return requests must be authorised by our customer service team, and an RMA number must be issued before returning goods.

The RMA number does not guarantee a refund or credit.

Once items are returned, we will inspect and test any reported faults. Faulty items will be refunded in full.

For non-faulty items, we will contact you to confirm the outcome upon inspection.

This returns policy does not affect any product warranties provided.

Questions?

If you have any questions about this policy, feel free to get in touch.